-Summer Information Technology Internship | CNA Financial Corporation in Chicago, Illinois-
At the completion of my summer internship experience at CNA in Chicago I am pleased to report that my experience exceeded all of my expectation. I will break down my internship further into individual work and team work.

-Individual Work-
Overall I am beyond satisfied with the work that was given to me to complete throughout my internship. Using my administrative access to ESM (Exchange Server Management), BES (BlackBerry Enterprise Server), Remedy (IT Service Management Suite), and InterScan (Virus-Wall) I was able to tackle low and medium-risk level Remedy Incident Tickets. This has been an excellent learning experience which allowed me to build off my previous (lower-level) helpdesk experience. Not only was I able to help reduce the burden on the Message Engineering team but I was able to expand my skill set in a new way. I also spent time in the internship working on department-wide system patching process and strategy documentation for Blackberry Servers, System Management Servers, Microsoft Exchange Team, and the Client Engineering Team.

-Team Work-
My business case team worked consistently throughout the internship on our CNA.com Redesign Business Case Competition. The goal of the case was to create and present a business solution to increase the two-way communication channel and customer-centricity of CNA.com. Our teams’ final presentation went flawlessly to say the least. We presented our solution to a room full of five senior vice-presidents, managers, team members, and fellow employees. We received extremely positive feedback from our team coach and others who attended the presentation. The final presentation can be seen here.

-Graduate School Acceptance | Kelley School of Business at Indiana University Bloomington-
I officially made my acceptance decision to be admitted into the MSIS graduate program in the Kelley School of Business. I will be starting my graduate studies at Indiana University Bloomington in January 2010.

-Updated Résumé (8.19.09)-

-Graduate School Acceptance | Kelley School of Business at Indiana University Bloomington-
On March 27th, 2009 I was accepted into the Masters of Science in Information Systems at the Kelley School of Business for the spring semester in 2010. Throughout my undergraduate academic career in the Kelley School of Business, my interest in obtaining a graduate degree in Information Systems has grown exponentially. I believe a Masters of Science in Information System obtained at Kelley School of Business will drastically improve my technical skills as well help to bridge the personal educational gap between computer technology and business. I have a large overall depth of knowledge and first-hand experiences that I have acquired through a diverse sampling of computer and business courses, as well as a true passion for all things technology. I strongly believe this graduate program will help tailor my combined interests of technology and business into a professional career.

-Network Infrastructure Upgrade | Indiana Chapter of Delta Upsilon-
With the help of my co-technology chairman, Nick Fisher, we were able to plan, budget, and help implement various technological upgrades in our fraternity house. With the help of Proslink Inc. we were able to upgrade our network router and seven professional wireless access points. Details coming soon…

-Summer Information Technology Internship | CNA Financial Corporation in Chicago, Illinois-
I have recently accepted an Information Technology internship with CNA Financial Corporation located in Chicago, IL for this upcoming summer. This opportunity will undoubtedly provide me with practical real-world experience that will greatly benefit my preparation for graduate school. While interning, I will work with a team of peers in order to efficiently and effectively solve a professional problem presented to us by CNA.  After approximately twelve weeks, my team and I will present our collaborative solution to a group of corporate executives. The opportunity to work in a professional environment will only expand upon the knowledge I have acquired while working as an Information Technology specialist in the educational sector. For the past three summers, I have worked in my high school’s IT department troubleshooting and solving technical problems experienced by school faculty and staff in person, by phone, and via email. I also assisted in the configuration of new network equipment all throughout my hometown school district. Also in high school, after noticing the unnecessarily excessive prices consumers paid for the Geek Squad’s services, I co-started a technical consulting business with a friend that offered reasonably priced technical solutions to community members and local businesses. This experience truly enhanced my leadership skills, as well as allowed me to utilize my CompTIA A+ Hardware certification to its fullest potential. My entrepreneurial venture quickly instilled in me the vital importance of effective collaboration in order to carry out challenging technological tasks.

-Updated About Me Page (04.14.09)-

-Wednesday-
11am-12pm – Meet w/ Professor Raquel Hill about course project from my advanced Informatics security class. We discussed Bluetooth security vulnerabilities in regards to Bluejacking and Bluesnarfing. We then discussed how theses vulnerabilities would affect Bluetooth as a Location Sensing Mechanism.

-Tuesday-
10-12pm – Setup Dell Vostro 200 Slim Tower Desktop Computer in computer room. Installed Windows Vista. Installed and configured various applications including the two network printers.

5.30-10pm – Wrote proposal to present to the Corporation Board of the Indiana Chapter of Delta Upsilon for an additional printer/copier/scanner in the house. Presented proposal at the Corporation Board meeting and discussed other technology issues in the house, e.g., wireless access points and changes to the media room.

3.15-4.15pm – Meet w/ Professor Mehmet Dalkilic for additional résumé critique and recommendations. Discussed final details for an independent study for Spring Semester 2009 and began filling out the paper work.

-Monday-
11pm-2am – Diagnosed and performed computer maintenance on another friends laptop which was infected with viruses. First I backed up all of his files. I then repartitioned and reformated his hard drive. I then reinstalled Windows XP. After that I was able to run updates and ensure proper security applications were running before returning his laptop to him.

9-10pm – Helped troubleshoot audio problem with Logitech Z-5300 Speaker System. During certain songs the speakers would fade in and out. I solved the problem by replacing the audio cable between the computer and the speakers.

-Thursday-
4-6pm – Worked w/co-tech chair to configure an additional Linksys router for use of the XBox 360. By putting this newly configured router outside of the network and putting it in the DMZ we were able to forward the XBox Live ports to any number of clients we connected.

-Wednesday-
11am-12pm – Meet w/ Professor Raquel Hill about course project from my advanced Informatics security class. We discussed details on a joint project regarding Bluetooth as a Location Sensing Mechanism and the vulnerabilities therein.

10-11am – Meet w/ Lucy Burch, a sales representative from Jim Gordon Inc. We discussed the possibility of trading in our two old Sharp AR-P350 printers in exchange for a Sharp all-in-one copier, scanner, fax with a new service contract. After receiving the details I send the information to Brent Alani, our corporation board president, for further review.

-Tuesday-
9pm-1am – Diagnosed and solved a neighbors computer failure. Once I determined his hard drive had died I ordered a new one from NewEgg. Upon receiving it, I reinstalled the hard drive and Windows XP. I finished by running Windows Updates and installing and configuring a software firewall and antivirus.

4-5pm – Meet w/ Professor Mehmet Dalkilic for résumé critique and recommendations. Discussed possible topics for an independent study for Spring Semester 2009. Additionally, talked about possible future research projects that could be performed.

11am – Spoke with customer support representative at Jim Gordon Inc. and scheduled a consultation for tomorrow morning at 10am to discuss service contract modification.

-Friday-
1-3pm – Installed and Configured Cisco ASA 5505 Adaptive Security Appliance in the house. Performed minor upgrades on access points in the house.

10am – Contacted Jim Gordon Inc. for question about modification of printer contract to include a fax/scanner/copier. Waiting for response.

-Thursday-
9-9.30pm – Contacted Dell Support and set up a business account for the Delta Upsilon Alumni Association. With this information I was able to receive tax-exempt status and place house computer order. The order is on hold until the non-for-profit exempt form is received by Dell.

-Wednesday-
6.30-7.30pm – Held technology committee meeting to discuss the work/projects that needed to be accomplished in the near future. Prioritized list.

-Monday-
1pm – Added Final Changes and Updated Résumé.

10-11.30am – Updated Content of Website. Added Link to Résumé.

8-10am – Updated Professional Résumé to prepare for posting.

-Friday-
Started & Updated Website. Welcome to my professional web page. This site is undergoing continual maintenance and should be up and running fully soon. Check back for more updates.

Send any questions, comments, or suggestions here.